{"id":1433,"date":"2025-06-12T10:06:47","date_gmt":"2025-06-12T08:06:47","guid":{"rendered":"http:\/\/wem.sk\/wem-rozhovor-diana-janostakova\/"},"modified":"2026-06-12T12:08:08","modified_gmt":"2026-06-12T12:08:08","slug":"wem-rozhovor-diana-janostakova","status":"publish","type":"post","link":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/","title":{"rendered":"&#8222;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&#8220; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">M\u00e1\u0161 za sebou bohat\u00fa kari\u00e9ru \u2014 trader, Deputy CEO, starala si sa o HNW\/UHNW klientelu. Povedz pros\u00edm vlastn\u00fdmi slovami, ak\u00e1 je tvoja rola vo WEM-e?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vo WEM-e zast\u00e1vam poz\u00edciu Head of Operations. Mojou \u00falohou je zabezpe\u010di\u0165, aby ka\u017ed\u00fd jeden proces, n\u00e1stroj a postup, ktor\u00fdm prech\u00e1dza klient aj n\u00e1\u0161 t\u00edm, fungoval hladko, efekt\u00edvne a zmysluplne.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9 \u2014 m\u00e1 v\u0161ak by\u0165 stabiln\u00e9, presn\u00e9 a profesion\u00e1lne. Sp\u00e1jam preto strategick\u00fd poh\u013ead s citom pre detail. Moj\u00edm cie\u013eom je vytvori\u0165 prostredie, v ktorom sa Wealth Manager m\u00f4\u017ee s\u00fastredi\u0165 na klienta a klient sa m\u00f4\u017ee spo\u013eahn\u00fa\u0165 na to, \u017ee v\u0161etko, \u010do cez WEM prech\u00e1dza, m\u00e1 vysok\u00fd \u0161tandard a jasn\u00fa logiku. V kone\u010dnom d\u00f4sledku je to o d\u00f4vere \u2014 d\u00f4vere v syst\u00e9m, v procesy, aj v \u013eud\u00ed, ktor\u00ed ich nastavuj\u00fa.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co pova\u017euje\u0161 na svojej novej poz\u00edcii vo WEM-e za svoju najv\u00e4\u010d\u0161iu v\u00fdzvu?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Najv\u00e4\u010d\u0161ou v\u00fdzvou je pre m\u0148a pretavi\u0165 potenci\u00e1l, ktor\u00fd vo WEM-e c\u00edti\u0165 na ka\u017edej \u00farovni, do syst\u00e9mu, ktor\u00fd bude dlhodobo fungova\u0165 \u2014 ticho, spo\u013eahlivo a s jasn\u00fdm \u00fa\u010delom. V r\u00fdchlo sa rozv\u00edjaj\u00facom prostred\u00ed je prirodzen\u00e9, \u017ee vznik\u00e1 mno\u017estvo iniciat\u00edv, n\u00e1padov a ciest.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Moja \u00faloha je tieto veci prep\u00e1ja\u0165, uprata\u0165 a ukotvi\u0165 tak, aby v\u0161etko, \u010do rob\u00edme \u2014 od strat\u00e9gie po ka\u017edodenn\u00e9 rozhodnutia \u2014 viedlo jedn\u00fdm smerom. V\u00fdzva nie je v mno\u017estve pr\u00e1ce. V\u00fdzvou je dr\u017ea\u0165 vysok\u00fd \u0161tandard aj v detailoch, ktor\u00e9 nie s\u00fa vidite\u013en\u00e9 na prv\u00fd poh\u013ead, ale rozhoduj\u00fa o tom, \u010di syst\u00e9m p\u00f4sob\u00ed konzistentne alebo naopak roztr\u017eito.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Pre\u010do si sa rozhodla prija\u0165 ponuku vo WEM-e? \u010c\u00edm \u0165a WEM zaujal a presved\u010dil?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WEM ma oslovil kombin\u00e1ciou odvahy a pokory. Odvahou myslie\u0165 vo ve\u013ekom, ale z\u00e1rove\u0148 schopnos\u0165ou zosta\u0165 nohami pevne na zemi. Ve\u013ek\u00fa v\u00e1hu pre m\u0148a zohralo aj to, kto za firmou stoj\u00ed. Ke\u010f \u010dlovek vie, \u017ee v\u00edzia nie je len na papieri, ale m\u00e1 konkr\u00e9tne meno, tv\u00e1r a dlhoro\u010dn\u00fa sk\u00fasenos\u0165, rozhoduje sa inak.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">V\u00e1\u017eim si priamy, vecn\u00fd pr\u00edstup a schopnos\u0165 pomenova\u0165 veci prav\u00fdm menom \u2014 to je nie\u010do, \u010do dnes v biznise vn\u00edmam ako vz\u00e1cne. Z\u00e1rove\u0148 je mi bl\u00edzke, \u017ee WEM je butikov\u00e1 firma \u2014 kompaktn\u00e1, premyslen\u00e1, zameran\u00e1 na klientelu, ktorej svet pozn\u00e1m a ktor\u00e9mu rozumiem. Je to prostredie, v ktorom sa c\u00edtim prirodzene a vn\u00fatorne doma.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Na \u010do z toho sa te\u0161\u00ed\u0161 najviac?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Te\u0161\u00edm sa na mo\u017enos\u0165 vytv\u00e1ra\u0165 prostredie, v ktorom m\u00e1 ka\u017ed\u00fd prvok svoje miesto a veci funguj\u00fa bez potreby nadmernej kontroly. Na pr\u00e1cu, ktor\u00e1 m\u00e1 h\u013abku, kontinuitu a re\u0161pektuje \u010das \u2014 \u010das klienta, Wealth Managera aj n\u00e1\u0161ho t\u00edmu. A te\u0161\u00edm sa aj na t\u00fa vn\u00fatorn\u00fa spokojnos\u0165, ke\u010f vid\u00edte, \u017ee syst\u00e9m, ktor\u00fd ste nastavili, funguje. Nie nahlas, ale spo\u013eahlivo. Nie preto, aby zaujal, ale aby sl\u00fa\u017eil.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">A na \u010do sa te\u0161\u00ed\u0161 najmenej?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Nie v\u0161etko v raste firmy je kr\u00e1sne uhladen\u00e9. S\u00fa f\u00e1zy, ktor\u00e9 s\u00fa viac technick\u00e9 ne\u017e tvoriv\u00e9, a chv\u00edle, ke\u010f sa treba s\u00fastredi\u0165 na korekcie a upratovanie tam, kde syst\u00e9m e\u0161te len vznik\u00e1.Tieto okamihy nemusia by\u0165 najin\u0161pirat\u00edvnej\u0161ie, no pova\u017eujem ich za rovnako d\u00f4le\u017eit\u00e9. Aj v nich sa d\u00e1 zachova\u0165 pokoj, jasn\u00fd z\u00e1mer a tich\u00e1 discipl\u00edna, ktor\u00e1 v kone\u010dnom d\u00f4sledku ur\u010duje kvalitu celku.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Vych\u00e1dzaj\u00fac z tvojich doteraj\u0161\u00edch sk\u00fasenost\u00ed \u2014 \u010do s\u00fa 3 veci, na ktor\u00e9 by si sa vo WEM-e chcela od za\u010diatku najviac zamera\u0165?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Od za\u010diatku sa s\u00fastre\u010fujem na to, aby v\u00edzia, ktor\u00fa WEM nesie navonok, bola rovnako \u010ditate\u013en\u00e1 aj vo vn\u00fatri. Aby bola pr\u00edtomn\u00e1 nielen v strat\u00e9gi\u00e1ch, ale aj v ka\u017edodenn\u00fdch rozhodnutiach, v kvalite dial\u00f3gu, v sp\u00f4sobe, ak\u00fdm veci plyn\u00fa. Prvou oblas\u0165ou je preto nastavenie investi\u010dnej architekt\u00fary \u2014 nie ako s\u00faboru n\u00e1strojov, ale ako odrazu filozofie. Portf\u00f3li\u00e1 maj\u00fa by\u0165 presn\u00e9, zrozumite\u013en\u00e9 a vyv\u00e1\u017een\u00e9. Maj\u00fa nies\u0165 n\u00e1\u0161 podpis \u2014 odbornos\u0165, pokoj a d\u00f4veru.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Druhou je kultiv\u00e1cia poradenstva ako celku. Nie ako techniky, ale ako postoja. Ver\u00edm, \u017ee sp\u00f4sob, ak\u00fdm sa klient c\u00edti po\u010das rozhovoru, je rovnako d\u00f4le\u017eit\u00fd ako to, \u010do mu ukazujeme na obrazovke. Chcem, aby ka\u017ed\u00fd Wealth Manager c\u00edtil, \u017ee m\u00e1 v ruk\u00e1ch syst\u00e9m, ktor\u00fd mu pom\u00e1ha by\u0165 lep\u0161\u00edm \u2014 nie len v\u00fdkonnej\u0161\u00edm.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A napokon je to vn\u00fatorn\u00fd poriadok. Jasne definovan\u00e9 roly, prirodzen\u00fd tok inform\u00e1ci\u00ed, procesy, ktor\u00e9 maj\u00fa rytmus. Nie pre efektivitu samu, ale pre \u013eahkos\u0165. Preto\u017ee ke\u010f syst\u00e9m dr\u017e\u00ed ticho, t\u00edm sa m\u00f4\u017ee s\u00fastredi\u0165 na to, na \u010dom skuto\u010dne z\u00e1le\u017e\u00ed.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co s\u00fa pod\u013ea teba oblasti (na ktor\u00e9 m\u00e1\u0161 vplyv), ktor\u00e9 dok\u00e1\u017eu z kr\u00e1tkodob\u00e9ho h\u013eadiska prinies\u0165 najviac benefitu pre WEM ako tak\u00fd?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vn\u00edmam to ako doladenie t\u00f3nu v skladbe, ktor\u00e1 u\u017e znie dobre \u2014 no jemn\u00e9 vyv\u00e1\u017eenie dynamiky, rytmu a ticha dok\u00e1\u017ee zmeni\u0165 celkov\u00fd z\u00e1\u017eitok. Kr\u00e1tkodobo dok\u00e1\u017ee v\u00fdrazn\u00fd efekt prinies\u0165 prec\u00edzne uchopenie procesov. Nie vo forme radik\u00e1lnych z\u00e1sahov, ale prostredn\u00edctvom vytvorenia prirodzen\u00e9ho poriadku, ktor\u00fd zjednodu\u0161uje pr\u00e1cu a odstra\u0148uje drobn\u00fd, no ka\u017edodenn\u00fd \u0161um.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Druhou oblas\u0165ou je kult\u00fara v\u00fdstupov smerom von. To, ako komunikujeme, ako vyzer\u00e1me, ako sa vyjadrujeme. Ka\u017ed\u00fd dokument, ka\u017ed\u00e9 slovo, ka\u017ed\u00fd detail tvor\u00ed obraz zna\u010dky. A pr\u00e1ve v detailoch vznik\u00e1 d\u00f4vera.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tre\u0165ou oblas\u0165ou je podpora Wealth Managerov. Ke\u010f maj\u00fa priestor a istotu v tom, \u010do dr\u017eia v ruk\u00e1ch, dok\u00e1\u017eu by\u0165 siln\u00ed, pokojn\u00ed a konzistentn\u00ed. A to sa okam\u017eite premieta do klientskeho z\u00e1\u017eitku.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">A \u010do s\u00fa 3 oblasti, na ktor\u00e9 sa pre rozvoj WEM-u chce\u0161 zameriava\u0165 s dlhodobou perspekt\u00edvou?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dlhodobo chcem posil\u0148ova\u0165 to, \u010do rob\u00ed WEM v\u00fdnimo\u010dn\u00fdm \u2014 jeho schopnos\u0165 by\u0165 butikov\u00fd nielen v rozsahu, ale v podstate. Prvou oblas\u0165ou je budovanie nezamenite\u013enej klientskej sk\u00fasenosti \u2014 takej, ktor\u00e1 nie je op\u00edsate\u013en\u00e1 marketingov\u00fdm jazykom, ale zanech\u00e1 v klientovi pocit, \u017ee sa tu veci robia inak. Osobnej\u0161ie, odbornej\u0161ie, pokojnej\u0161ie \u2014 no s jasn\u00fdm v\u00fdsledkom.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Druhou je ochrana priestoru pre kvalitu. Nechceme r\u00e1s\u0165 r\u00fdchlo, ale presne. Udr\u017ea\u0165 kompaktnos\u0165, v ktorej sa kvalita nestr\u00e1ca v objeme, ale naopak \u2014 rastie v\u010faka tomu, \u017ee ka\u017ed\u00fd detail m\u00e1 svoj v\u00fdznam.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A tre\u0165ou oblas\u0165ou je vn\u00fatorn\u00e1 kult\u00fara \u2014 budova\u0165 t\u00edm, kde je pokoj \u0161tandardom, nie luxusom. Kde sa spoliehame na vlastn\u00fa discipl\u00ednu, nie na kontrolu. Kde ka\u017ed\u00fd vie, \u017ee kvalita nie je cie\u013e, ale sp\u00f4sob.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">\u010co s\u00fa potom 3 oblasti z kr\u00e1tkodob\u00e9ho a 3 oblasti z dlhodob\u00e9ho h\u013eadiska, ktor\u00e9 pod\u013ea teba prines\u00fa najv\u00e4\u010d\u0161iu hodnotu pre klientov WEM-u?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Klienti, ktor\u00fdm je WEM ur\u010den\u00fd, neh\u013eadaj\u00fa odpovede na ot\u00e1zku, kam vlo\u017ei\u0165 prv\u00fdch 10 000 \u20ac. Ich potreby s\u00fa komplexnej\u0161ie, ich rozhodnutia vy\u017eaduj\u00fa s\u00favislosti. A ich o\u010dak\u00e1vania smeruj\u00fa k partnerstvu, nie k servisu.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Z kr\u00e1tkodob\u00e9ho poh\u013eadu klienti najviac ocenia tri veci:<br>1. Preh\u013eadn\u00e9 a kultivovan\u00e9 portf\u00f3li\u00e1, ktor\u00e9 nezahlcuj\u00fa, ale d\u00e1vaj\u00fa istotu<br>2. Zrozumite\u013en\u00fa a d\u00f4stojn\u00fa komunik\u00e1ciu, kde ka\u017ed\u00e9 slovo m\u00e1 v\u00e1hu<br>3. A istotu v procese, ktor\u00fd nep\u00f4sob\u00ed do\u010dasne, ale profesion\u00e1lne ukotvene<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p class=\"wp-block-paragraph\">Z dlhodob\u00e9ho h\u013eadiska vytv\u00e1rame hodnotu cez:<br>1. Stabiln\u00fa filozofiu spr\u00e1vy majetku, ktor\u00e1 nereaguje impulz\u00edvne, ale dr\u017e\u00ed si l\u00edniu<br>2. Vz\u0165ah zalo\u017een\u00fd na d\u00f4vere a diskr\u00e9tnosti, nie na neust\u00e1lej potrebe presvied\u010da\u0165<br>3. Kontinuitu t\u00edmu aj syst\u00e9mu, ktor\u00e1 umo\u017e\u0148uje klientovi c\u00edti\u0165, \u017ee jeho majetok je v ruk\u00e1ch partnera, ktor\u00fd prem\u00fd\u0161\u013ea za\u0148ho \u2014 ticho, zodpovedne a odborne<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">WEM je butik. Nie v tom, \u017ee by bol mal\u00fd \u2014 ale v tom, \u017ee ka\u017ed\u00e9 rozhodnutie, ka\u017ed\u00e9 slovo a ka\u017ed\u00e1 vo\u013eba s\u00fa uroben\u00e9 s vedom\u00edm, \u017ee obsluhujeme \u013eud\u00ed, ktor\u00ed si kvalitu v\u0161imn\u00fa aj vtedy, ke\u010f sa o nej nerozpr\u00e1va.<\/p>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ke\u010f sa pozrie\u0161 na svoje sk\u00fasenosti s HNW\/UHNW klientelou \u2014 \u010do s\u00fa pod\u013ea teba oblasti, v ktor\u00fdch im WEM m\u00f4\u017ee poskytn\u00fa\u0165 v\u00fdnimo\u010dn\u00fa hodnotu?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Pracujeme s klientelou, ktor\u00e1 nepotrebuje ve\u013ea slov. Ktor\u00e1 spozn\u00e1 profesionalitu v tichu, v detailoch, v postoji. Rozumieme, \u017ee pri istom objeme zodpovednosti u\u017e nejde len o v\u00fdnosy \u010di reporty. Ide o mieru d\u00f4very, ktor\u00fa n\u00e1m niekto zver\u00ed \u2014 nie preto, \u017ee sme ho presved\u010dili, ale preto, \u017ee sa v na\u0161ej pr\u00edtomnosti c\u00edti pokojne. Sme butikov\u00e1 zna\u010dka v tom naj\u010distej\u0161om zmysle.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Neprisp\u00f4sobujeme sa trhu \u2014 tvor\u00edme vlastn\u00fd \u0161tandard. Nie sme pre ka\u017ed\u00e9ho, a nikdy sme sa o to ani neusilovali. O to viac si d\u00e1vame z\u00e1le\u017ea\u0165 na tom, ako vyzer\u00e1 ka\u017ed\u00fd dotyk. Na\u0161a hodnota spo\u010d\u00edva v schopnosti by\u0165 bl\u00edzko, ale neru\u0161i\u0165. By\u0165 oporou, nie hlukom. Prem\u00fd\u0161\u013ea\u0165 s klientom, nie za\u0148ho. A tvori\u0165 rie\u0161enia, ktor\u00e9 nie s\u00fa len spr\u00e1vne, ale \u2014 najm\u00e4 \u2014 spr\u00e1vne <em>pre neho<\/em>. To, \u010do rob\u00edme, nie je luxus v zmysle efektu. Je to luxus v tom najtich\u0161om zmysle \u2014 \u017ee sa klient m\u00f4\u017ee uvo\u013eni\u0165 a vedie\u0165, \u017ee to podstatn\u00e9 je zabezpe\u010den\u00e9.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako sa to odli\u0161uje od in\u00fdch mo\u017enost\u00ed, ktor\u00e9 t\u00edto klienti maj\u00fa na slovenskom trhu?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Na trhu je ve\u013ea mo\u017enost\u00ed. A je prirodzen\u00e9, \u017ee mnoh\u00e9 z nich funguj\u00fa na princ\u00edpe \u0161k\u00e1ly, tempa, objemu. My ideme inou cestou. Nie preto, \u017ee by sme sa potrebovali odl\u00ed\u0161i\u0165 \u2014 ale preto, \u017ee ver\u00edme, \u017ee podstatn\u00e9 veci sa dej\u00fa v tichu, s prec\u00edznos\u0165ou a \u010dasom. V\u00fdber \u013eud\u00ed, s ktor\u00fdmi spolupracujeme, je rovnako premyslen\u00fd, ako v\u00fdber klientely, ktorej sa venujeme.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By\u0165 s\u00fa\u010das\u0165ou n\u00e1\u0161ho t\u00edmu znamen\u00e1 ch\u00e1pa\u0165 rozdiel medzi servisom a skuto\u010dn\u00fdm partnerstvom. Znamen\u00e1 to vedie\u0165 pracova\u0165 s d\u00f4verou bez ve\u013ek\u00fdch gest. Nepoz\u00fdvame klienta do syst\u00e9mu. Poz\u00fdvame ho do prostredia, kde sa veci robia d\u00f4sledne, s re\u0161pektom a s d\u00f4stojnos\u0165ou. Kde sa rozhodnutia nerobia na efekt, ale s vedom\u00edm d\u00f4sledkov. Na\u0161a inakos\u0165 nie je deklar\u00e1ciou. Je v\u00fdsledkom ka\u017edodenn\u00e9ho v\u00fdberu \u2014 ako prem\u00fd\u0161\u013eame, ako kon\u00e1me, koho k sebe pust\u00edme. Nie sme tu pre ka\u017ed\u00e9ho. Ale t\u00ed, ktor\u00ed pr\u00eddu, okam\u017eite vedia, \u017ee s\u00fa na spr\u00e1vnom mieste.<\/p>\n\n\n\n<div style=\"height:8px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Ako Head of Operations, \u010do chce\u0161 vo WEM-e eliminova\u0165? Ka\u017ed\u00fd manager hovor\u00ed o aktivit\u00e1ch, ktor\u00e9 chce na\u0161tartova\u0165 \u2014 menej sa hovor\u00ed o tom, \u010do sa vo firm\u00e1ch m\u00e1 presta\u0165 robi\u0165, hoci ve\u013ek\u00e1 \u010das\u0165 efektivity sa \u010dasto nach\u00e1dza pr\u00e1ve tam.&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Niektor\u00e9 veci nepotrebuj\u00fa viac \u00fasilia, len menej zbyto\u010dn\u00e9ho \u0161umu. Ako Head of Operations vn\u00edmam svoju \u00falohu aj v tom, pomenova\u0165, \u010do si viac nezasl\u00fa\u017ei na\u0161u energiu. \u010co spoma\u013euje syst\u00e9m, oslabuje s\u00fastredenie alebo len vytv\u00e1ra dojem pohybu bez v\u00fdsledku. Chcem eliminova\u0165 opakovanie pr\u00e1ce, nejasn\u00e9 kompetencie a rozhodovanie bez r\u00e1mca. Ak m\u00e1 ka\u017ed\u00e1 \u00faloha svoj jasn\u00fd d\u00f4vod, adres\u00e1ta a n\u00e1sledok, vznik\u00e1 \u013eahkos\u0165 \u2014 a \u013eahkos\u0165 je tich\u00fd luxus vo fungovan\u00ed firmy.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Rovnako chcem odstr\u00e1ni\u0165 potrebu v\u0161etko vysvet\u013eova\u0165. Kvalitn\u00fd syst\u00e9m hovor\u00ed s\u00e1m za seba \u2014 cez poriadok, konzistenciu a \u00farove\u0148 v\u00fdstupov. Nejde o to robi\u0165 viac. Ide o to, aby v\u0161etko, \u010do rob\u00edme, malo v\u00fdznam. A zvy\u0161ok m\u00f4\u017ee s pokojom zmizn\u00fa\u0165.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>M\u00e1\u0161 za sebou bohat\u00fa kari\u00e9ru \u2014 trader, Deputy CEO, starala si sa o HNW\/UHNW klientelu. Povedz pros\u00edm vlastn\u00fdmi slovami, ak\u00e1 je tvoja rola vo WEM-e?&nbsp; Vo WEM-e zast\u00e1vam poz\u00edciu Head of Operations. Mojou \u00falohou je zabezpe\u010di\u0165, aby ka\u017ed\u00fd jeden proces, n\u00e1stroj a postup, ktor\u00fdm prech\u00e1dza klient aj n\u00e1\u0161 t\u00edm, fungoval hladko, efekt\u00edvne a zmysluplne.&nbsp; Operat\u00edvu &hellip; <a href=\"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/\">Continued<\/a><\/p>\n","protected":false},"author":5,"featured_media":4336,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[185],"insight_author":[170],"class_list":["post-1433","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-rozhovory"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>&quot;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&quot; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/\" \/>\n<meta property=\"og:locale\" content=\"sk_SK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"&quot;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&quot; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management\" \/>\n<meta property=\"og:description\" content=\"M\u00e1\u0161 za sebou bohat\u00fa kari\u00e9ru \u2014 trader, Deputy CEO, starala si sa o HNW\/UHNW klientelu. Povedz pros\u00edm vlastn\u00fdmi slovami, ak\u00e1 je tvoja rola vo WEM-e?&nbsp; Vo WEM-e zast\u00e1vam poz\u00edciu Head of Operations. Mojou \u00falohou je zabezpe\u010di\u0165, aby ka\u017ed\u00fd jeden proces, n\u00e1stroj a postup, ktor\u00fdm prech\u00e1dza klient aj n\u00e1\u0161 t\u00edm, fungoval hladko, efekt\u00edvne a zmysluplne.&nbsp; Operat\u00edvu &hellip; Continued\" \/>\n<meta property=\"og:url\" content=\"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/\" \/>\n<meta property=\"og:site_name\" content=\"Wealth Effect Management\" \/>\n<meta property=\"article:published_time\" content=\"2025-06-12T08:06:47+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-12T12:08:08+00:00\" \/>\n<meta property=\"og:image\" content=\"http:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif\" \/>\n\t<meta property=\"og:image:width\" content=\"2358\" \/>\n\t<meta property=\"og:image:height\" content=\"2560\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Marek Hlavenka\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Autor\" \/>\n\t<meta name=\"twitter:data1\" content=\"Marek Hlavenka\" \/>\n\t<meta name=\"twitter:label2\" content=\"Predpokladan\u00fd \u010das \u010d\u00edtania\" \/>\n\t<meta name=\"twitter:data2\" content=\"10 min\u00fat\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/\"},\"author\":{\"name\":\"Marek Hlavenka\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/#\\\/schema\\\/person\\\/1b4122ceef2fc26f4e49491a11fcbfec\"},\"headline\":\"&#8222;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&#8220; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou\",\"datePublished\":\"2025-06-12T08:06:47+00:00\",\"dateModified\":\"2026-06-12T12:08:08+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/\"},\"wordCount\":2029,\"image\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/wem.sk\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/WEM-oct2025-45-scaled.avif\",\"articleSection\":[\"Rozhovory\"],\"inLanguage\":\"sk-SK\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/\",\"url\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/\",\"name\":\"\\\"Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.\\\" \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/wem.sk\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/WEM-oct2025-45-scaled.avif\",\"datePublished\":\"2025-06-12T08:06:47+00:00\",\"dateModified\":\"2026-06-12T12:08:08+00:00\",\"author\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/#\\\/schema\\\/person\\\/1b4122ceef2fc26f4e49491a11fcbfec\"},\"breadcrumb\":{\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#breadcrumb\"},\"inLanguage\":\"sk-SK\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"sk-SK\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#primaryimage\",\"url\":\"https:\\\/\\\/wem.sk\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/WEM-oct2025-45-scaled.avif\",\"contentUrl\":\"https:\\\/\\\/wem.sk\\\/wp-content\\\/uploads\\\/2025\\\/06\\\/WEM-oct2025-45-scaled.avif\",\"width\":2358,\"height\":2560},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/wem-rozhovor-diana-janostakova\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/wem.sk\\\/sk\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"&#8222;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&#8220; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/#website\",\"url\":\"https:\\\/\\\/wem.sk\\\/sk\\\/\",\"name\":\"Wealth Effect Management\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/wem.sk\\\/sk\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sk-SK\"},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/wem.sk\\\/sk\\\/#\\\/schema\\\/person\\\/1b4122ceef2fc26f4e49491a11fcbfec\",\"name\":\"Marek Hlavenka\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sk-SK\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g\",\"caption\":\"Marek Hlavenka\"},\"url\":\"https:\\\/\\\/wem.sk\\\/sk\\\/insights\\\/author\\\/marek-hlavenka\\\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"\"Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.\" \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/","og_locale":"sk_SK","og_type":"article","og_title":"\"Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.\" \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management","og_description":"M\u00e1\u0161 za sebou bohat\u00fa kari\u00e9ru \u2014 trader, Deputy CEO, starala si sa o HNW\/UHNW klientelu. Povedz pros\u00edm vlastn\u00fdmi slovami, ak\u00e1 je tvoja rola vo WEM-e?&nbsp; Vo WEM-e zast\u00e1vam poz\u00edciu Head of Operations. Mojou \u00falohou je zabezpe\u010di\u0165, aby ka\u017ed\u00fd jeden proces, n\u00e1stroj a postup, ktor\u00fdm prech\u00e1dza klient aj n\u00e1\u0161 t\u00edm, fungoval hladko, efekt\u00edvne a zmysluplne.&nbsp; Operat\u00edvu &hellip; Continued","og_url":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/","og_site_name":"Wealth Effect Management","article_published_time":"2025-06-12T08:06:47+00:00","article_modified_time":"2026-06-12T12:08:08+00:00","og_image":[{"width":2358,"height":2560,"url":"http:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif","type":"image\/jpeg"}],"author":"Marek Hlavenka","twitter_card":"summary_large_image","twitter_misc":{"Autor":"Marek Hlavenka","Predpokladan\u00fd \u010das \u010d\u00edtania":"10 min\u00fat"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#article","isPartOf":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/"},"author":{"name":"Marek Hlavenka","@id":"https:\/\/wem.sk\/sk\/#\/schema\/person\/1b4122ceef2fc26f4e49491a11fcbfec"},"headline":"&#8222;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&#8220; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou","datePublished":"2025-06-12T08:06:47+00:00","dateModified":"2026-06-12T12:08:08+00:00","mainEntityOfPage":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/"},"wordCount":2029,"image":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#primaryimage"},"thumbnailUrl":"https:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif","articleSection":["Rozhovory"],"inLanguage":"sk-SK"},{"@type":"WebPage","@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/","url":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/","name":"\"Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.\" \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou - Wealth Effect Management","isPartOf":{"@id":"https:\/\/wem.sk\/sk\/#website"},"primaryImageOfPage":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#primaryimage"},"image":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#primaryimage"},"thumbnailUrl":"https:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif","datePublished":"2025-06-12T08:06:47+00:00","dateModified":"2026-06-12T12:08:08+00:00","author":{"@id":"https:\/\/wem.sk\/sk\/#\/schema\/person\/1b4122ceef2fc26f4e49491a11fcbfec"},"breadcrumb":{"@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#breadcrumb"},"inLanguage":"sk-SK","potentialAction":[{"@type":"ReadAction","target":["https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/"]}]},{"@type":"ImageObject","inLanguage":"sk-SK","@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#primaryimage","url":"https:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif","contentUrl":"https:\/\/wem.sk\/wp-content\/uploads\/2025\/06\/WEM-oct2025-45-scaled.avif","width":2358,"height":2560},{"@type":"BreadcrumbList","@id":"https:\/\/wem.sk\/sk\/insights\/wem-rozhovor-diana-janostakova\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/wem.sk\/sk\/"},{"@type":"ListItem","position":2,"name":"&#8222;Operat\u00edvu vn\u00edmam ako tich\u00e9 pozadie, ktor\u00e9 nem\u00e1 by\u0165 n\u00e1padn\u00e9.&#8220; \u2014 rozhovor s Head of Operations, Dianou Jano\u0161\u0165\u00e1kovou"}]},{"@type":"WebSite","@id":"https:\/\/wem.sk\/sk\/#website","url":"https:\/\/wem.sk\/sk\/","name":"Wealth Effect Management","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/wem.sk\/sk\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sk-SK"},{"@type":"Person","@id":"https:\/\/wem.sk\/sk\/#\/schema\/person\/1b4122ceef2fc26f4e49491a11fcbfec","name":"Marek Hlavenka","image":{"@type":"ImageObject","inLanguage":"sk-SK","@id":"https:\/\/secure.gravatar.com\/avatar\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/122543b759387a9dee58fa9152e3008a25ace6a0752d9a6a6c03d37f1176bcbc?s=96&d=mm&r=g","caption":"Marek Hlavenka"},"url":"https:\/\/wem.sk\/sk\/insights\/author\/marek-hlavenka\/"}]}},"_links":{"self":[{"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/posts\/1433","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/comments?post=1433"}],"version-history":[{"count":3,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/posts\/1433\/revisions"}],"predecessor-version":[{"id":3950,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/posts\/1433\/revisions\/3950"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/media\/4336"}],"wp:attachment":[{"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/media?parent=1433"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/categories?post=1433"},{"taxonomy":"insight_author","embeddable":true,"href":"https:\/\/wem.sk\/sk\/wp-json\/wp\/v2\/insight_author?post=1433"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}